Segment
Segment acts as a unified event bus. Connecting it gives Shingo access to cross-platform user events without needing to connect each downstream tool individually.
What Shingo reads
Track events
All tracked events across web, mobile, and server sources
Identify calls
User identity and trait data for segmentation
Page/Screen views
Navigation data for journey reconstruction
Group calls
Account-level data for B2B cohort analysis
Setup
1
Create a read-only API token
In Segment, go to Settings → API Access → Generate Token. Select read-only permissions.
2
Copy the token
The token will look like seg_... — copy it from the access page.
3
Paste in Shingo
In the Shingo onboarding flow, paste the token in the Segment connector field.
Key format
# Segment read-only token
seg_xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
If you already connect PostHog or Amplitude directly, adding Segment is optional. It's most useful when you have events flowing through Segment that don't reach your analytics tool.